HUEDECK RETURN POLICY

Last Updated as of December 12, 2018

Here at Huedeck, we strive to find the best matching furnishing item for your home. Our goal is to provide you with an outstanding shopping experience every time you shop with us. We want to make sure that you have our support if you are not fully satisfied with an item that you have purchased from us for any reason. Please review the terms of our return policy carefully before you make any purchase.

Returns

If you're not satisfied with an item that you purchased on Huedeck, you can initiate a return within twenty (20) days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.

The following items are not eligible for return:

  • Items marked as "Final Sale", "Clearance" or "Non-Returnable" on the product page or during the checkout process;
  • Gift cards;
  • Custom and made-to-order items;
  • Items you have already assembled;
  • Items that are not in their original condition and packaging.

To return an item, please send your receipt or proof of purchase to our team at hi@huedeck.com and title your email as "RETURN". Our team will help you and process the return. You will be responsible for 25% restocking fee, return shipping costs, and additional service fees, if occurred, except in instances where the item arrived damaged or defective. The additional service fees include fees paid for in-room delivery and for assembly service.

We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.

Damaged and Defective Items

In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any related items from the order) for a replacement or a full refund, as long as you report the issue within twenty (20) days after the delivery of the item and the item was shipped by a parcel carrier (for example, if it was delivered by FedEx, UPS or USPS). You will not be responsible for the shipping costs to return or replace the item in this case.

Please note that the following are not manufacturing defects: slight color variation of leather/fabric/wood, merchandise color variation from photography and printing or display (i.e. catalog/website), slight variation in dimensions, minor imperfection of hand-crafted products, hairline splits.

Important Note About Deliveries by Freight or White Glove Services: You can find the type of delivery (parcel, freight or white glove) listed on your shipment confirmation email. If the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within five (5) days after delivery to be eligible for a replacement or refund of the item (and any related items in the order). It's critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.

To report an issue with an item, please send photographs or other evidence of the damage or defect, as well as your receipt or proof of purchase, to our team at hi@huedeck.com and title your email as "DAMAGED AND DEFECT". Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged or defective item before we have had the opportunity to inspect it, then this could affect any claim. Our team will help you and process a replacement or a refund.

Refunds

If you choose to get a refund for an eligible returned, damaged or defective item (as specified above in section Damaged and Defective Items), you'll be refunded the purchase price and applicable sales tax. For other eligible returned items (as specified above in section Returns) that were not damaged or defective, we will refund the purchase price less the restocking fee and the shipping fee. Shipping fees are non-refundable.

Refunds will be issued within fourteen (14) days after we receive and inspect the returned item. Please note that depending on your card issuer's policy, it may take up to ten (10) business days for your refund to appear on your credit statement.

Refunds will be issued to the original method of payment shortly after Huedeck receives, inspects and processes the eligible item. If we are unable to refund via the original method of payment, Huedeck will provide you with store credit for the amount of the refund due to you, which may be used for future purchases on Huedeck.com.

Missing Items

If your order is missing any items or parts, please notify us as soon as possible and no later than seven (7) days after delivery. To report a missing item, please send evidence of the missing item, as well as your receipt or proof of purchase, to our team at hi@huedeck.com and title your email as "MISSING ITEM". Our team will help you and ship the missing item as soon as possible.

Cancellations

You may cancel an order within thirty (30) minutes after placing the order by visiting the Orders page, selecting the "Cancel Order" button for the order and following the instructions until a cancellation is confirmed. Note that the option to cancel will only appear for thirty (30) minutes after you place an order. After that point, the order will be processed for delivery to you.

Please note that we cannot guarantee that your order can be canceled after thirty (30) minutes, but we'll try our best to help before the item is being packed and shipped.

Any cancelled orders will be refunded within fourteen (14) days of notice of the cancellation. Please note that depending on your card issuer's policy, it may take up to ten (10) business days for your refund to appear on your credit statement.

Warranty

Most of our products are covered by a manufacturer's warranty. Terms of warranty may vary depending on the manufacturer. The warranty is available solely to the original consumer purchaser who makes purchase on Huedeck.com and is not transferable under any circumstances. Warranty is void for any of the following conditions: improper or abusive use of merchandise, modified product, any industrial or commercial, institutional or rental use of the merchandise, normal wear and tear.

Please read the product page carefully before making a purchase. If you believe the warranty or other information of certain product is missing, please contact us at hi@huedeck.com and request for relevant information.

Pricing Errors

If we discover an error in our pricing after you make a purchase, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.

If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

Any cancelled orders will be refunded within fourteen (14) days of notice of the cancellation. Please note that depending on your card issuer's policy, it may take up to ten (10) business days for your refund to appear on your credit statement.

CONTACThi@huedeck.comHuedeck, Inc.39899 Balentine DrSuite 200Newark CA 94560

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