Frequently Asked Questions

Last Updated as of December 12, 2018

Huedeck

Q: What is Huedeck?

Hue means color and deck is for decoration. With Huedeck, you always shop with a lovely color palette in your mind so that you feel confident in choosing the item. Huedeck unfolds the underlying truth of interior design and helps you make better choice of items that fits well in your room.

Q: How does the Palette Generator work?

The Palette Generator is available on our Home page and Shop page where you may edit the palette and get the one you like the most. There are two typical ways to generate color palette.
1. Pick your colors: you may pick a number of base colors for the generator to generate a palette from. If you don't like a generated palette, simply click Generate button again to get a new one.
2. Upload your image: you may upload an image you like, or an image of your room, for the generator to extract a lovely palette from it.

Products

Q: Where does Huedeck source the products and how is the quality?

Huedeck carefully selects the products from the top brands and top suppliers who have been in the home furniture and home accessory industry for so many years. The quality of their products is the highest criteria when we select them. Most of our suppliers have the lowest returns in the industry.

Q: Is there any warranty that comes with the product?

Most of our products are covered by a manufacturer's original warranty. Terms of warranty may vary depending on the manufacturer. The warranty is available solely to the original consumer purchaser who makes purchase on Huedeck.com and is not transferable under any circumstances. Warranty is void for any of the following conditions: improper or abusive use of merchandise, modified product, any industrial or commercial, institutional or rental use of the merchandise, normal wear and tear. For more details, please check our Return Policy.

Shipping

Q: What are the shipping options and how long is the delivery time?

Most of smaller or flatpack items can be shipped by standard shipping via a parcel courier, such as FedEx, UPS or USPS. Most in-stock items can be delivered within five (5) business days with standard shipping.

Oversize, crated, heavy, fragile, and one-of-a-kind products must be delivered only by Freight or White-Glove services. Freight service delivers the item to the curbside of your address. Standard White-Glove service delivers the item into the room of your choice, but it does not cover unpacking, assembly or debris removal. Premium White-Glove service delivers the item to the room of your choice and performs unpacking, minor assembly (no tools or Flatpack/KD furniture) and debris removal. You may choose shipping method that works the best for you during checkout. Freight and White-Glove services usually deliver the item within two (2) weeks of ordering.

A confirmation email with your tracking number will be sent to you once the item is shipped. Note that the estimated number of days are in business days and that the delivery time is an estimate, not a guarantee.

For more details, please check our Shipping Policy.

Q: Where do you ship to?

Currently we only ship within USA. Standard shipping rates apply to orders within the continental USA. Additional charges may apply for deliveries to Alaska, Hawaii and other off-shore areas of USA.

For more details, please check our Shipping Policy.

Return, Cancellation & Refund

Q: How can I cancel an order?

You may cancel an order within thirty (30) minutes after placing the order by visiting the Orders page, selecting the "Cancel Order" button for the order and following the instructions until a cancellation is confirmed. Note that the option to cancel will only appear for thirty (30) minutes after you place an order. After that point, the order will be processed for delivery to you. For more details, please check our Return Policy.

Q: Can I return an item?

Yes, if you're not satisfied with an item that you purchased on Huedeck, you can initiate a return within twenty (20) days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.

The following items are not eligible for return:

  • Items marked as "Final Sale", "Clearance" or "Non-Returnable" on the product page or during the checkout process;
  • Gift cards;
  • Custom and made-to-order items;
  • Items you have already assembled;
  • Items that are not in their original condition and packaging.

To return an item, please send your receipt or proof of purchase to our team at hi@huedeck.com and title your email as "RETURN". Our team will help you and process the return. You will be responsible for 25% restocking fee, return shipping costs, and additional service fees, if occurred, except in instances where the item arrived damaged or defective.

For more details, please check our Return Policy.

Q: What if an item arrives damaged or is defective?

In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any related items from the order) for a replacement or a full refund, as long as you report the issue within twenty (20) days after the delivery of the item and the item was shipped by a parcel carrier (for example, if it was delivered by FedEx, UPS or USPS). You will not be responsible for the shipping costs to return or replace the item in this case.

If the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within five (5) days after delivery to be eligible for a replacement or refund of the item (and any related items in the order). It's critical to report the issue within that time period so that a claim can be filed with the carrier.

To report an issue with an item, please send photographs or other evidence of the damage or defect, as well as your receipt or proof of purchase, to our team at hi@huedeck.com and title your email as "DAMAGED AND DEFECT". Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged or defective item before we have had the opportunity to inspect it, then this could affect any claim.

For more details, please check our Return Policy.

Q: What if my order is missing some items or parts?

If your order is missing any items or parts, please notify us as soon as possible and no later than seven (7) days after delivery. To report a missing item, please send evidence of the missing item, as well as your receipt or proof of purchase, to our team at hi@huedeck.com and title your email as "MISSING ITEM". Our team will help you and ship the missing item as soon as possible.

For more details, please check our Return Policy.

Q: How does Huedeck handle the refunds?

Refunds will be issued within fourteen (14) days after we receive and inspect the returned item. Please note that depending on your card issuer's policy, it may take up to ten (10) business days for your refund to appear on your credit statement.

Refunds will be issued to the original method of payment shortly after Huedeck receives, inspects and processes the eligible item. If we are unable to refund via the original method of payment, Huedeck will provide you with store credit for the amount of the refund due to you, which may be used for future purchases on Huedeck.com.

For more details, please check our Return Policy.

Contact

Q: How can I contact the Huedeck team?

Please reach us via email at hi@huedeck.com. Always include your order number in the email for any support cases.

CONTACThi@huedeck.comHuedeck, Inc.39899 Balentine DrSuite 200Newark CA 94560

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